FREQUENTLY ASKED QUESTIONS

 We only accept JPEG file formats for printing. For the best results, we recommend submitting files with a resolution of at least 300 DPI (dots per inch).

Yes, we offer professional color correction services to enhance the quality and appearance of your images. Simply let us know your requirements during the ordering process.

We offer a range of printing options, including canvas prints, metal prints, acrylic prints, and wood prints. You can also choose from various finishes such as lustre or glossy prints depending on the selected product.

Our typical turnaround time is 2 business days for print only order and 7 business days for frames and wall products. However, this may vary depending on the product and any additional services requested. You will receive a confirmation email with the estimated delivery date once your order is processed.

Depending on the type of shipping you have selected at the checkout, once your order is shipped, we will provide you with a tracking number. You can use this to monitor the progress and estimated delivery time of your package.

We accept major credit cards (Visa, Mastercard) as well as PayPal for secure and convenient payment.

We take pride in the quality of our products. If you are not satisfied with your order, please contact our customer service team within 3 days of receiving the package, and we will work with you to resolve any issues.

As we strive to process orders quickly, please contact us immediately if you need to cancel or make changes to your order. We will do our best to accommodate your request, but it may not be possible if the production process has already begun.

Unfortunately we are unable to deliver your order to your local store for collection.  Orders can only be delivered to your home address.

WexPhotoVideo and WexPhotoPrinting websites are two different sites, therefore are unable to use vouchers and gift cards from each others sites.

At this time Wex Photo Printing is only offer shipping to address within the United Kingdom.