Introduction

This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your sensitive information and how we will deal with it. For the purposes of the Data Protection Act (‘the DPA’) and the EU General Data Protection Regulation (‘the GDPR’), sensitive information includes what is defined as your ‘personal data’.

By visiting any domain hosted on digitalab.co.uk (the ‘Website’) you accept and consent to the practices described in this Privacy Notice including the processing of your personal data under this lawful basis.

In this Privacy Notice, we seek to abide by the letter and spirit of the guidelines laid out by the UK Information Commissioner’s Office in the document ‘Privacy Notices, Transparency and Control’.

Who We Are

More formally, we are Digitalab Limited. We are a company registered in England and Wales with Company number 09912619 and our registered office is at Unit 2 Cumberland Road, North Shields, NE29 8RD.

We are registered with the Information Commissioner's Office under registration number A8329914.

For the purposes of the DPA and in-line with the GDPR, Digitalab Limited is the Data Controller.

If we deliver our commercial services to you then we will become the Data Processor in regards to any images provided by you. You warrant to us that you have the appropriate consent and intellectual property rights to provide the images to us.

If you have any concerns about the way we use your information or any questions about this Privacy Notice, please let us know.  We can be contacted via email at info@digitalab.co.uk

or you can write to us at the address above.

What we do with your information

We will use your information to deliver:

• our newsletter to you and to send you information about the services that we offer and other related topics;
• our commercial services to you;
• our products to your nominated delivery addresses; and
• information about the services we provide by other means.

We compile statistics about user trends on our Website, which are used by third party organisations to understand how users interact with businesses, brands and one another online and to advise about these things. These statistics are drawn from a dataset which does not contain any information from which you can be identified.

If you are a previous or existing customer of Digitalab prior to the date of this Notice then any communication sent to you will be sent on the legal basis of legitimate interests unless you have provided direct consent to be contacted by us already or at any point in the future.

Information we collect from you

We will collect and process the following information about you:

Information you give us – this is information about you that you give us by filling in forms on our Website or by corresponding with us by phone, email or otherwise. It includes information you provide when you request to make a purchase through our Website.  We only request from you the minimum data required for you to use our service.

The only information we require from you to sign up to our mailing list will be your email address.

If you purchase any prints from our Website then we will ask you for your full name, email address, phone number and a delivery address.  You may also want to set up an account for future use where we will ask you to choose a password too.

Information we collect about you – Whenever you visit our Website we will automatically collect the following information:

technical information – including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit – this includes the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).

Information we receive from other sources – This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this Website. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Where we hold and what we do with your information

The information and content held on our Website is deployed geographically to maximise user experience. All information that could identify individuals within the European Union is stored exclusively within the European Union.  We will never share your user information with third parties for promotional purposes.

Our Website is hosted by Dakis, who are contracted by us for the provision of technical services. We remain responsible at all times for the security of your information, but if you want to know more about how we interact with Dakis you can view their Privacy Notice, amongst their other policies here.

If you purchase any prints or other products from us then these will be delivered by Royal Mail or DPD on our behalf.  You can find out more about how Royal Mail and DPD operate and how they handle your personal data by visiting their Website here and here.

Our email marketing is delivered to you by Brevo.  You can find out more about Websand and how they handle your personal data by visiting their Privacy Notice here.

We may also disclose your information to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

We are also only able to store any images uploaded to our site for 28 days. If you require a repeat order after this time frame then you will have to re-upload your file.

What we do to ensure the security of your personal information

We take the security of your personal data very seriously. Our approach to information security is constantly evolving and continually reviewed.

We have adopted industry best practices from both technological and business process perspectives in order to make the security of your data a key part of the way we do business.

We also store images that you upload to us on secured servers hosted from our business premises.

We have policies and practices in place that not only ensure our compliance under the DPA but also the GDPR, including training and adequate procedures put in place for any staff that handle or have access to sensitive information.

Your rights regarding your personal information

We may contact you via email with updates about the services that we offer or any changes that we have made to our Website.

You can opt in or out at any time by clicking the ‘Unsubscribe’ link in our emails.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our service may be advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we are not responsible or liable for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Your Rights

You have the right to find out about what information we hold about you. You can exercise that right by contacting us and we will send you any request for information in a suitable electronic form within 20 working days.  To make a request for information please contact info@wexphotoprinting.com and a member of our team will be in touch.

If your personal data is incorrect then you have the right to rectify this information and ensure that it is accurate and up to date.  If your data is incorrect then please contact us at the email address above and a member of the team will rectify this on your behalf.

You have the right ‘to be forgotten’ and to have your personal identifiable information permanently deleted from our systems.  Again, if you would like to exercise this right then please contact us at info@wexphotoprinting.com

There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.

How long we hold your information for

All images that you upload to our Website will be deleted after 6 months of the upload date.

Changes to this Privacy Notice

Any changes we may make to our Privacy Notice in the future will be posted on this page. The new terms may be displayed on-screen and you will be required to read and accept them to continue your use of our services.

Our Cookie Policy

If you’d like to manage your use of cookies or completely turn off cookies then you can find out how to do so by using the link here.  Please note that if you do limit of block cookie use on our Website the functionality of both the Website and our services will be effected.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.  By continuing to browse the Website, you agree and consent to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

We use the following types of cookies:

• Strictly necessary cookies –these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-payment system.
• Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies –these are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies –these cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose but these cookies will contain no information capable of identifying you personally to us.

You can find more information about the individual cookies we use and the purposes for which we use below:

Google Analytics

We use Google Analytics to understand general trends about our content and traffic sources; for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive.

Google’s statement about privacy can be found here.

Twitter button

The Twitter button allows our users to share our platform and services with their followers more easily.

Twitters privacy policy states they use cookies “to collect additional Website usage data and to improve our Services” – You can read the policy in full here.

Facebook button

We use Facebook button to allow you to share our platform with your friends and other Facebook users.

Facebook’s statement about privacy relating to their Connect feature is here and also here.

LinkedIn button

We use a LinkedIn button to allow you to share our platform and the services we offer with your connections. LinkedIn’s information about privacy can be found here.

Instagram button

We use an Instagram button to allow you to easily follow our Instagram account.  You can find out more about how Instagram handle your personal data by visiting their statement on Privacy here.

GooglePlus button

We use the GooglePlus to allow you to follow our page on their platform.  You can view more about how Google handle your data by viewing their Privacy Notices here.

YouTube button

The YouTube button allows you to easily access and follow our account on YouTube.  You can read about how YouTube handle your data by viewing their policy here.

More information about cookies

Still don’t know what cookies are?  Then why not follow the link conveniently located here which provides more information about what they are and how they work.

Contact the Information Commissioner if there is a problem

If you consider we have not addressed your problem, you can contact the UK Information Commissioner’s Office for assistance. Further information can be found here.

Terms & Conditions

Please note that nothing contained in these standard terms & conditions is intended to affect, nor will it affect a consumer’s statutory rights. These Terms and Conditions are subject to English law.

Definitions

• “Company” = Digitalab Ltd (T/A Wex Photo Printing) and associated trading brand names

• “Our” = Digitalab Ltd (T/A Wex Photo Printing) and associated trading brand names

• “You” = Customer / User of Website and or Ordering Platforms

• “Agreement” = Terms & Conditions

• “Services” = Both services and products provided by Digitalab Ltd (T/A Wex Photo Printing) and associated brand names

• “Software” = Any online ordering platform provided by Digitalab Ltd (T/A Wex Photo Printing) and associated brand names

Company Information

Digitalab Ltd (T/A Wex Photo Printing) is a solely owned limited company registered in England, UK under company number 9912619 operating out of registered address Digitalab Ltd, 8 Stepney Bank, Ouseburn, Newcastle upon Tyne, England, UK, NE1 2PW. Website Address www.riverandcoast.co.uk VAT number is 176703547

The Service

These terms and conditions apply to the use of Digitalab Ltd (T/A Wex Photo Printing) and associated brand names websites and all ordering platforms whether on or offline.

By entering and using our websites and ordering platforms, you indicate that you agree to use our services only under these Terms & Conditions. If you do not agree to our Terms and Conditions, please do not access our websites or ordering platforms.

Agreement

Terms and Conditions will not form a binding contract between you and the Company for the purchase and supply of services and products until the following conditions have been met.

• You have submitted your offer to buy certain services and products (your order) using any of our ordering platforms

• The Company notifies you by email that your order has been accepted.

Use of Service

• You agree to only send electronic images / physical artwork, negatives or prints that you have either taken yourself or have complete copyright ownership

• You agree to only send electronic images / physical artwork, negatives or prints that you have been given licence and or copyright authorisation by the owner for replication into physical form. We may ask for receipt of copyright release authorisation documentation.

• You agree not to send electronic images / physical artwork, negatives or prints that may cause objection, offence or that contravenes any international laws.

• You agree not to send electronic images / physical artwork, negatives or prints that infringes the intellectual property rights of any third party.

• You agree to be responsible for any claims, costs, expenses or legal proceedings caused as a result of your use of our services in contravention to our terms and conditions.

• Further in these circumstances, the company shall be fully entitled to cancel any pending orders and terminate any access permission granted to you by the company immediately and without notice.

Shipping & Returns

• Product shipping rates are available on our webpage https://riverandcoast.co.uk/postage/

• Standard delivery options do not include any tracking services, to ensure tracked service please upgrade to our courier options. Return delivery does not include any tracking or insurance cover, it is the responsibility of the customer if they wish to upgrade to a fully insured service.

• The company accepts no liability for failure to abide by quoted service times resulting in any customer direct or indirect loss

• The company reserves the right to make deliveries by instalments and if actioned does not contravene terms and conditions to supply product and services provided as per terms and conditions. It does alter payment terms as per company standard terms and conditions.

• The company shall not be liable or in breach of contract, terms and conditions for any reason of any delay or failure to fulfil obligations as supplier if delay or failure due to cause or reason out of the company’s control. Without prejudice the following are reasons or causes beyond the company’ reasonable control.

o Act of God, explosion, terrorism, flood, tempest, local or global pandemic, fire, accident

o War or threat of war, sabotage, insurrection, civil disturbance, or requisition

o Acts, restrictions, byelaws, prohibition or measures of any governmental, parliamentary or local authority part.

o Import, export regulations or embargoes

o Strikes, lockouts, industrial action, trade disputes whether directly or indirectly involving the company or third-party employees

o Shortages in raw material, labour, fuel and or machinery parts including power failure and or breakdown in machinery.

• Delivery of service and product by the company is to requested delivery address, if there is a delay, failure to deliver due to any act or omission by the customer the company retains the right to further charge for any subsequent deliveries

• The company cannot insure or be responsible in any way for materials such as negatives, film, artwork delivered to the company, it is the sole responsibility of the customer to ensure applicable postage and insurance cover placed on shipments to the company.

• All customer returns must be authorised by the company before return shipping, email the company at contact@riverandcoast.co.uk for approval.

o Authorised returns only for those products supplied by the company that damaged in transit or have confirmed build defect. Notification of damaged in transit must be made to the company within 48hrs of receipt of order.

o Authorised returns must first be photographed and emailed to the company for insurance claims with courier services employed by the company

o Credit or refund process, the choice of the customer to either have a completely new product or service produced by the company at no charge, alternatively a full refund within 30 days of receipt of product by the company by the applicable methods of either cheque, credit card refund or bank transfer.

o Due to the nature of producing personalised products unique and pertaining exclusively to the customer and their client that has no alternate avenue for resale, no refund will be made available to customers for product or services ordered to their specification out with stock item materials and build techniques.

Cancelation & Liability

• Due to the nature of producing personalised products unique and pertaining exclusively to the customer and their client that has no alternate avenue for resale, cancelation of a single print or product order must be received within 24hrs of order placement. Cancellations of multiple print or product orders must be received within 1hour of working day of order placement.

• All sizes and dimensions quoted within company website, literature and ordering platforms due to nature of utilising latest technology tolerances are minimal but remain approximate, however it is the clients sole responsibility to inform the company prior to order placement if size is critical and to be exact.

• Colour rendition and accuracy is of the highest standards throughout the company facility and various printing techniques, colour matching is a subjective opinion and whereas the very latest equipment and technology is utilised to produce multiple award winning products and prints for the customer, the company will strive to achieve the closest colour match to the original, however in the unlikely event this cannot be achieved within three attempts the company reserves the right to cancel the order with out any financial or otherwise recourse.

• Limited Liability

o All materials supplied to the company for film processing, scanning, printing, copying and or any other service are only accepted with the agreement that the replacement value does not exceed the value of raw materials as of date of acceptance.

o All reasonable care for customers product and or property is taken, however in the unlikely event the company liability for any loss or damage through negligence or otherwise is limited to the aforementioned replacement value of raw materials as of date of acceptance.

Pricing & Payment

• Pricing is valid and applicable to the current company price list as of date of order placement. All prices include vat at current rate. All prices exclude delivery charge.

• The company reserves the right to alter pricing as and when required and without notice. Standard or annual price increases when applicable will be introduced with one months’ notice given to customers.

• Any pricing errors shown on the company’s price list will not be liable for sale at that price provided the company notifies you before the order has entered production process.

• The company maintains the right to alter price without notice if less than standard service times and delivery terms are requested.

• Payment in full is made at time of order and we accept Paypal, Mastercard, Visa, Debit Cards and for large or offline orders, bank transfer.

• A credit account may be made available to customers requiring terms on successful completion of credit application. Standard terms are payment in full 30 days from date of invoice. Any balance overdue by 60 days will be referred to an external collection agency which may affect your credit rating and court proceedings. The company will maintain the right of retention of customers work, files, artwork and any other properties relating to service or product being produced until all monies due have been received.

General

We reserve the right to modify, suspend or discontinue these services offered through any of our websites or outlets whether online or physical without any prior notice nor liability.

Privacy Policy

Please visit our Privacy Policy Page here https://wexphotoprinting.com/privacy-policy/

Customer Service

If you have any enquiries relating to the above or if you have any questions regarding an order or indeed require more information relating to our industry leading products and services please contact our customer service team on either info@wexphotoprinting.com or write to Digitalab Ltd, Unit 2 Cumberland Road, North Shields, NE29 8RD